Skip Anderson's Selling to Consumers

ABOUT
SKIP ANDERSON
Skip Anderson 2












Skip Anderson is a recognized authority on consumer selling. He is the Founder of Selling to Consumers, a sales training and consulting firm specializing in retail, in-home, showroom, real estate, and financial sales training. Skip is a frequent speaker on sales topics such as "The Miracle of Prospect Engagement."

IN THIS ISSUE
Make the Jump! (What Salespeople Can Learn from Skydivers)
Need Sales Training?
Sales Isn't Magic; It's a Skill
Question Authority (Questions from Readers)
Book It (What We're Reading)
The Quote Crib
SELLING TO CONSUMERS

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April.29.2008
Greetings! Here is your
Sales Tips Newsletter
from Skip Anderson and Selling to Consumers
www.SellingToConsumers.com
Make the Jump!

Sales closing has something in common with skydiving. In both activities, there is a lot of preparation required; and when the time comes to take action, you simply must do it, or all the time and effort spent on preparation was for naught.

Ground school pre-jump instruction and the first accelerated freefall jump at a skydiving center near my home will set you back $275. The ground school instruction is a six-hour commitment. Just think, six hours of preparation time for just a few minutes of thrill! Similarly, a sales interaction can be one or several hours, but the closing of a sale itself can take only a few minutes. Closing is arguably the most thrilling portion of the sales process.

Both parachuting and closing the sale require decisive action. To be able to experience the thrill of the jump, the parachuter must exit the plane. This step cannot be ignored. If the parachute doesn't exit the plane, his $275 investment buys him merely a brief ride in a plane; there is no thrill ride back to earth.

In sales, you have to ask for your prospect's business. If you don't take closing action, all your sales preparation will be wasted. The effort you spent getting to know your prospect, identifying their needs, and presenting product or service solutions to him will not be leveraged to create revenue for you and your company.

Here are five closing strategies that will help you tune-up your selling process so that you can experience the thrill of closing more often:  

1. Make sure you do it. It's not unusual salespeople will think they asked for the sale when they really didn't. This "Closing Confusion" is a phenomenon I've documented repeatedly. Saying, "So, what do you think?" isn't closing. Don't be confused! Buying is decisive, so asking for the sale has to be decisive too.

continue reading this article...

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SALES ISN'T MAGIC; IT'S A SKILL

From Skip Anderson's Selling to Consumer's Blog
from April 19, 2008

I ran across a book on Amazon this morning called "Sales Magic." I didn't buy it, and I don't know anything about it, but the title caught my attention.

Here's why. Selling isn't magic, in my opinion. Top salespeople don't perform "tricks" on their prospects. Selling isn't mysterious or slight-of-hand. Selling is a skill.

 Dentists utilize skills at drilling and filling cavities (who wants to go to a dentist who doesn't have those skills!). Salespeople use skill in minimizing cancellations after a customer places an order.

 Tennis players utilize skill to put an appropriate spin on the ball. Salespeople utilize skill at engaging their prospects so they aren't distant or disengaged.

 Cabinetmakers utilize skill to compensate for the expansion and contraction of wood with changes in humidity and temperature. Salespeople utilize skill in handling a prospect who says, "I'm just looking."

 People who fish utilize skill to know where in the lake fish will be hanging out during varied weather conditions. Salespeople utilize skill to know what to say to close a deal.

If you want to become a better salesperson, become more highly skilled.

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Read sales commentary and get dozens of sales tips: Read the Selling to Consumers Blog


Recent blog posts:

Conversion is King

Death is Near (The Death of the Brochure)

The Best Sales Question in the World


QUESTION AUTHORITY

Questions from Readers

"How can I get my customers more involved in my sales presentation? I sell wallcoverings and it seems like all customers want to do is look through wallpaper books. I want to help them but more often than not they just want to look"
-Trixie Benson
Fresno, California

It's difficult to say what's happening without actually observing your sales interactions with your prospects. But these kinds of customer dynamics often are the result of insufficient skill at engaging the prospect.

How are your questioning skills? Do you ask lots of questions? Are they good questions that promote conversation? When prospects come into your store, do you greet them with a smile? Are you sincere and likable? Warm, likable, engaging salespeople get customers talking, and talking leads to trust and engagement.

Asking questions about your customer's project, their home, or their taste in wallpaper can promote conversation. Asking if they brought in paint chips or fabric swatches can open up dialogue. Showing the prospect a newly arrived wallpaper book can give you something to talk about.

The bottom line is this: if you're engaging, prospects will engage with you. And if they engage with you, you'll have plenty of opportunity to actively assist your customers in their wallcovering decisions.

If you have a sales question you'd like us to answer in a future edition of this newsletter, please submit it to us. In your message, mention "newsletter question."

We regret that we cannot answer every question submitted.

Please include your first and last name and city. Please let us know if we have your permission to use your name if we publish your question.


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BOOK IT
The Levity Effect
What We're Reading

The Levity Effect


by Adrian Gostick and Scott Christopher

All about how levity in the workplace is a good thing.



THE QUOTE CRIB

"The more intensely we feel about an idea or a goal, the more assuredly the idea, buried deep in our subconscious, will direct us along the path to its fulfillment."
Earl Nightingale
Author


"The right word may be effective, but no word was ever as effective as a rightly timed pause."
Mark Twain
American Humorist and Writer



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