ABOUT SKIP ANDERSON |
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Skip
Anderson is a recognized authority on consumer selling. He is the Founder of Selling to Consumers, a sales training and consulting firm specializing in retail, in-home, showroom, real estate, and financial sales training.
Skip is a frequent speaker on sales topics such as "The Miracle of Prospect Engagement."
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Make the Jump!
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Sales closing has something in common with skydiving. In both
activities, there is a lot of preparation required; and when the
time comes to take action, you simply must do it, or all the time
and effort spent on preparation was for naught.
Ground school pre-jump instruction and the first accelerated freefall jump at a
skydiving center near my home will set you back $275. The ground school
instruction is a six-hour commitment. Just think, six hours of
preparation time for just a few minutes of thrill! Similarly, a sales
interaction can be one or several hours, but the closing of a sale itself can
take only a few minutes. Closing is arguably the most thrilling portion of the
sales process.
Both parachuting and closing the sale require decisive action. To be able to
experience the thrill of the jump, the parachuter must exit the plane. This step
cannot be ignored. If the parachute doesn't exit the plane, his $275 investment
buys him merely a brief ride in a plane; there is no thrill ride back to earth.
In sales, you have to ask for your prospect's business. If you don't take
closing action, all your sales preparation will be wasted. The effort you spent
getting to know your prospect, identifying their needs, and presenting product
or service solutions to him will not be leveraged to create revenue for you and
your company.
Here are five closing strategies that will help you tune-up your selling process
so that you can experience the thrill of closing more often:
1. Make sure you do it.
It's not unusual salespeople will think they asked for the sale when they
really didn't. This "Closing Confusion" is a phenomenon I've documented
repeatedly. Saying, "So, what do you think?" isn't closing. Don't be confused!
Buying is decisive, so asking for the sale has to be decisive too.
continue reading this article...
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Read other
sales articles by Skip Anderson
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NEED SALES TRAINING BUT DON'T KNOW WHERE TO START?
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Utilize Selling to Consumers' sales training expertise to help you solve
your sales challenges.
Selling to Consumers 651.681.8568
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SALES ISN'T MAGIC; IT'S A SKILL
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I ran across a
book on Amazon this morning called "Sales Magic." I didn't buy it,
and I don't know anything about it, but the title caught my
attention.
Here's why. Selling isn't magic, in my opinion. Top salespeople don't perform
"tricks" on their prospects. Selling isn't mysterious or slight-of-hand. Selling
is a skill.
▪ Dentists
utilize skills at drilling and filling cavities (who wants to go to a dentist
who doesn't have those skills!). Salespeople use skill in minimizing
cancellations after a customer places an order.
▪ Tennis
players utilize skill to put an appropriate spin on the ball. Salespeople
utilize skill at engaging their prospects so they aren't distant or disengaged.
▪ Cabinetmakers
utilize skill to compensate for the expansion and contraction of wood with
changes in humidity and temperature. Salespeople utilize skill in handling a
prospect who says, "I'm just looking."
▪ People
who fish utilize skill to know where in the lake fish will be hanging out during
varied weather conditions. Salespeople utilize skill to know what to say to
close a deal.
If you want to become a better salesperson, become more highly skilled.
- - - - - - - - - - Read sales commentary and get dozens of
sales tips: Read the
Selling to Consumers Blog
Recent blog posts:
Conversion is King
Death is Near (The Death of the Brochure)
The Best Sales Question in the World
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QUESTION AUTHORITY
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Questions from Readers
"How can I get my customers more involved in my sales presentation? I sell
wallcoverings and it seems like all customers want to do is look through
wallpaper books. I want to help them but more often than not they just want to
look"
-Trixie Benson Fresno,
California
It's difficult to say what's happening without actually observing your sales
interactions with your prospects. But these kinds of customer dynamics often are
the result of insufficient skill at engaging the prospect.
How are
your questioning skills? Do you ask lots of questions? Are they good questions
that promote conversation? When prospects come into your store, do you greet
them with a smile? Are you sincere and likable? Warm, likable, engaging
salespeople get customers talking, and talking leads to trust and engagement.
Asking questions about your customer's project, their home, or their taste in
wallpaper can promote conversation. Asking if they brought in paint chips or
fabric swatches can open up dialogue. Showing the prospect a newly arrived
wallpaper book can give you something to talk about.
The bottom line
is this: if you're engaging, prospects will engage with you. And if they engage
with you, you'll have plenty of opportunity to actively assist your customers in
their wallcovering decisions.
If you have a sales question you'd like us to answer in a future edition of this
newsletter, please submit it to us. In your
message, mention "newsletter question."
We regret that we cannot answer every question submitted.
Please include your first and last name and city. Please let us know if we have
your permission to use your name if we publish your question.
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WHO DO YOU KNOW THAT SELLS LIGHTING OR TRACTORS OR IRRIGATION
SYSTEMS OR PAINT?
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Maybe they could benefit from this newsletter!
Be nice and forward this newsletter to your family, friends, and
colleagues that sell by clicking on the LINK at the bottom of the
page.
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BOOK IT |
What We're Reading
The Levity Effect
by
Adrian Gostick and Scott Christopher
All about how
levity in the workplace is a good thing.
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THE QUOTE CRIB
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"The more intensely we feel about an idea or a goal, the more assuredly the idea, buried deep in our subconscious, will direct us along the path to its fulfillment."
Earl Nightingale Author
"The right word may be effective, but no word was ever as effective as a rightly timed pause." Mark Twain American Humorist and Writer
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